The Sales Representative is to be the initial point of contact for our customers and to assist in resolving their questions or concerns. Manage CRM system including data formatting, report generation and process control. Interact with marketing/sales, manufacturing, and engineering to obtain the necessary information to address customer needs. Provide product return information to the customer and issue evaluation and repair quotations as required based on input from the appropriate product/sales manager.
• Provide customer service and sales support as the initial point of contact for customers to assist in resolving their questions or concerns.
• Interact with marketing/sales, manufacturing, and engineering to obtain the necessary information to address customer needs.
• Provide product return information to the customer and issue evaluation and repair quotations as required based on input from the appropriate product/sales manager.
• Enter purchase order information into the ERP/CRM system. Ensure that all pertinent information has been reviewed/approved by the appropriate sales/product manager, contracts administration, engineering, production control, quality and security (if required).
• Assist marketing/sales in obtaining information related to order timing for forecast accuracy. Review delivery requirements with manufacturing to determine whether factory capacity correlates with customer needs. Update customers regarding shipment status, specifically any issues which will result in delayed shipments.
• Support customer requests to expedite orders, if possible. Collaborate with the scheduler and manufacturing to review lead time reduction opportunities.
• Manage ERP/CRM system including assisting with system implementations, data formatting, system updates, data management, report generation, process control and other duties as assigned.
• Performs other related duties as assigned.
Requirements
• Bachelor’s degree in business administration or equivalent.
• Two (2) years’ experience in production control and/or sales functions related to planning, scheduling, forecasting and order processing.
• ERP/CRM experience required – Microsoft Dynamics CRM experience a plus.
• Strong data entry skills and proven customer service, organizational and problem-solving skills.
• Excellent verbal/written communication and interpersonal skills.
• Self-starter with good judgment and ability to multi-task, prioritize and work independently.
CPI values the contributions of a diverse workforce and is proud to be an Equal Opportunity Employer. We are an AA/EEO/Veterans/Disabled employer.
This position requires potential access to technology controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). The successful candidate must be a “U.S. Person” as defined under ITAR and EAR. In order to be a U.S. Person for ITAR and EAR purposes, you must (i) be a citizen or national of the United States; or (ii) be a lawful permanent resident of the United States; or (iii) have been admitted to the United States as a refugee, or have been granted asylum.
About Communications & Power Industries
Communications & Power Industries is a global manufacturer of electronic components and subsystems focused primarily on communications, defense and medical markets. With a heritage of technological excellence that spans decades, CPI develops, manufactures and globally distributes innovative and reliable technology solutions used in the generation, amplification, transmission and reception of microwave signals for commercial and military applications. CPI serves customers in the communications, defense, medical, industrial and scientific markets.